Customer Enhancement
Program

The Customer Service Promise

As a licensed professional, clients may lean on you for support in the following areas:

  • If death occurs or is near

  • When a significant injury or illness occurs

  • When a family member experiences life-changing events

Primary Services

Health

  • Licensed nurses and care aides

  • Private in-home health care

Funeral

  • Fully licensed funeral home & directors

  • Cremation or burial services

Legal 

  • Power of Attorney & Wills

  • Probate & estate settlement

Tax

  • Yearly tax preparation 

  • Final tax after death 

Funding & Claims

  • No up front payments for services 

  • Interest-free installment plans 

  • Free insurance/CPP claim completion

Layaway Plans

  • Future use estate, funeral & tax plans

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Support

  • One-stop convenience for health care, funeral, estate settlement, tax, access to free funding and claims settlement

  • Protection from insurance delays and contested claims

  • Multi-lingual services in English, French, Korean, Mandarin, Cantonese, Spanish & Tagalog

Benefits

24hr unlimited access

  • In-house nurses, lawyers, funeral directors, and tax professionals

  • Members and their families receive 10% off

    • Funeral

    • Wills

    • Health

    • Personal tax services, and

    • Layaway plans

  • No up front payments - interest free

  • For those without insurance 6 months to pay

  • CPP and insurance claims processing for free

  • No fee based on usage

  • No cap on the amount of discount

  • Coverage for death abroad for layaway purchasers

  • Free online education for members on estate planning & caring for aging parents

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